FAQs

/FAQs
FAQs 2017-06-19T09:47:13+00:00
What kinds of wood can WOCA Exterior Oil be used on? 2017-06-19T13:22:29+00:00

WOCA Deck Oil can be used on any type of wood.  It provides excellent penetration of even dense hardwoods in just one coat.  It is specially formulated to preserve the natural beauty of exotic hardwoods, but can also be used on traditional wood species.  It penetrates deep into the wood grain where it hardens from the inside leaving wood stronger and well protected. WOCA Deck Oil provides UV protection, and a water resistant, breathable finish.  The water based oil formula is quick drying, making it easy to apply.  Your deck will be easy to maintain as a result of the breathable, mold and resistant finish.  If your deck becomes scratched or damaged, it can be spot repaired.  WOCA Exterior Oil is made of natural ingredients that are environmentally friendly and VOC free.  Therefore, your surrounding plants will be left unharmed as well as your loved ones.

Where can I find MSDS Safety Data Sheets? 2017-06-19T13:13:01+00:00

You can view and download all of the WOCA product MSDS Safety Data Sheets from the WOCA USA website here: http://www.wocausa.com/download/safety-data-sheets

How do I choose the right color exterior oil? 2017-06-19T12:16:40+00:00

We recommend using WOCA Oil Color Testers to select the right color for your outdoor wood project. Different wood species and the wood’s natural color will impact the final color result.  Using a color tester, you can sample different colors inexpensively.  Ensuring that your project ends up with your desired color.

Color Oil testers are available with Free Shipping in USA, which is typically received in 3-5 business days. If you are in a hurry to receive your testers, you may choose an alternate shipping method.

You can order a sample/tester here: https://wocadeckoil.com/products/exterior-oil-color-samples/

Do you protect my contact and personal information? 2017-06-19T11:07:01+00:00

Yes! We are concerned about your privacy and will never disclose your personal information.  We may contact you via email periodically to inform you about product information or other information we think you may be interested in.  You may opt out of our emails at any time.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.  All orders are placed over a SSL (Secure Sockets Layer) which encrypts information being sent over the web to keep it protected and safe.

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

Do you offer discounts for professional contractors? 2017-06-19T10:58:51+00:00

Yes, we offer discounts to professionals that order large enough quantities from us.  Please call us toll free at: 1-877-962-2645 for more information or to place an order.

Is my credit card information secure? 2017-06-19T10:55:39+00:00

Yes!  Our website uses SSL (Secured Sockets Layer) technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.  All credit card information and personal details are encrypted and safe when you place an order.

When will my order be shipped? 2017-06-19T10:46:49+00:00

All orders placed by 2:30 pm EST, during business hours will be shipped the same day.  Any orders placed after 2:30 pm, will be shipped the next business day.

We use Standard Shipping Rates for U.S. Deliveries.

Delivery will be made within 5 to 7 business days.

If you need your items sooner, please select the desired shipping preference.

How to Return Items 2017-06-19T10:30:08+00:00

The product must be returned within 30 days from purchase date. Return shipping cost is to be paid by customer. The product must be in good and re-saleable condition with original package. All return items are subject for inspection; we reserved the right to refuse any damaged or used items.

Original receipt or invoice is required for any return or exchange. All refunds will be issued in the original form of payment minus a 20% re-stocking charge.

How do I purchase WOCA Denmark Products? 2017-06-19T10:28:30+00:00

You can order WOCA Exterior products quickly and securely online from our website. Simply Shop Our Products to begin. We ship WOCA Denmark products to all parts of North America. For our Canadian customers, please call us toll free at: 1-877-962 2645 before placing your order. If you are looking for product information you can view our How-To pages or you can contact us online by using our contact form. If you are looking for a local dealer, you can visit WOCA USA’s website here: http://www.wocausa.com/find-dealer.

I live outside of the US and Canada. How can I order WOCA products? 2017-06-19T10:13:53+00:00

To locate a dealer or distributor outside of the US or Canada, please visit the WOCA Denmark website here: http://www.wocadenmark.com/find-dealer

Do you sell/ship to Canada 2017-06-19T10:10:34+00:00

Yes, we do sell and ship orders to Canada. Please call us at 1-877-962-2645 to place an order.

Do I need to treat my garden furniture with oil after using Deep Cleaner? 2017-04-06T13:07:07+00:00

Yes. Because the wood is now completely clean, micro-organisms and dirt (for example) have been removed, but the wood is left open and unprotected. Wood will quickly lose its natural beauty and qualities if it is not oiled again after using WOCA Deep Cleaner.

If I treat my teak furniture, will it lose it’s silver-grey appearance? 2017-04-06T13:02:51+00:00

Treating any wood with oil will bring out the natural glow and in-turn darken the wood. Instead of oiling the teak furniture and losing the natural teak beauty, clean more than usual with WOCA Exterior Cleaner. While they won’t be as dirt repellent, they will maintain their natural characteristics and long life with regular cleaning. Compensate for less resistance with more frequent cleaning.

Should I use Exterior Cleaner or Deep Cleaner for exterior wood? 2017-04-06T12:58:57+00:00

We recommend WOCA Exterior Cleaner for all decks because it can be washed away with a garden hose without damaging your lawn.

If furniture or other exterior wood surface is discolored or has clear signs of (black/green) growth, we recommend using Deep Cleaner because of it’s powerful formula. Deep Cleaner will effectively remove all growth and discoloration, but is a harsh treatment and will also remove previous oil treatments. Be sure to re-apply any treatment used before using WOCA Deep Cleaner.

For less affected surfaces, use WOCA Exterior Cleaner.